Terms of Use & Sale

Our products and services are offered under the following conditions. Please read them carefully.


In the terms and conditions below, the words "Sanatsalbaski.com" refer to SB SANATSAL BASKI SAN. VE.TİC. LTD. Şti., the owner of the website, located at Perpa Ticaret Merkezi B-Blok 2nd floor no. 86 Okmeydanı, İstanbul 34384, and the word "Customer" refers to the users of the website.



The Customer agrees to comply with the following conditions by using our website.

Sanatsalbaski.com may change its own content without notice. We reserve the right to change our site and terms of use at any time. If any of the provisions here becomes invalid, void or for any reason unenforceable, that condition or provision is deemed severable and does not affect the validity and enforceability of the remaining conditions and provisions.
The Customer may not, for a commercial purpose, reproduce, copy, sell or otherwise exploit the website or any product image, product information, product description, price, page layout, page design, trade dress, trademark, logo or other content, except where expressly permitted.
The Customer may not use any technology (content-scraping robot, spider, etc.) or other data-extraction tools or processes to monitor, retrieve or copy the website content.
The Customer may not use any meta tag, search term, key term or the like that contains the name of the website or the trademarks used on the website.
The Customer may not modify, create derivative works from, reverse engineer, decompile or disassemble the technologies used to provide the website and the services offered on the website.
The Customer may not take any action that interferes with the website or limits other users' ability to use the website.
The Customer may not help or encourage third parties to carry out any activity that is prohibited under these Terms of Use.
The laws of the Republic of Türkiye shall apply to any dispute between the Customer and Sanatsalbaski.com arising from use of the website.
Definition of the "UPLOAD AND BUY SERVICE" of sanatsalbaski.com, belonging to Sanatsalbaski.com:
The Customer using the www.sanatsalbaski.com site of Sanatsalbaski.com can order artistic prints of their work by uploading their own images to the system. In doing so, the Customer selects the options that suit them from among paper, other media, print type, format, size and backing options. (You can contact Sanatsalbaski.com to get advice on these matters.)

When the Customer buys prints of their own images from www.sanatsalbaski.com:

- Home page screen. When you click the upload-and-buy button on this screen, you are taken to the upload page.

- Upload page screen. The Customer can upload their image to the website using the interface. On this page the Customer decides on the print and frame types they want.

- Order page screen. The Customer enters their contact information on this page.

- Shopping cart screen. Here the Customer sees the details and price of the product they are about to buy. The order can be changed here. A customer account is created for you here.

- Summary and payment screen. On this page the Customer confirms the payment method and the details of their order (content, quantity, delivery method, price).

- To proceed to the payment screen, the Customer must accept the terms of the website. The Customer confirms acceptance of the terms by ticking the checkbox at the bottom. Acceptance of the terms is required before every order.

- You make the payment for your order.

- The PayTR system confirms the payment.

- Within a few minutes, Sanatsalbaski.com sends a confirmation email about your order to your email address.


Sanatsalbaski.com's General Sales Terms are as follows.

  • Domestic taxes are included in our prices.
  • The currency of the prices varies according to the country from which the order is placed:
  • Turkish Lira for Türkiye, Euro for Eurozone countries, CHF for Switzerland, GBP for the United Kingdom, US Dollars for the USA, and Euro for others.
  • When an order is placed from a country other than Türkiye, the party placing the order is deemed to have imported the product. For orders placed from countries outside the European Union and DOM-TOM, the Customer is responsible for any local taxes that may be added to the product. These taxes are determined outside the authority of Sanatsalbaski.com. We recommend that you get information from advisory bodies in your own country on this matter.
  • Sanatsalbaski.com reserves the right to change its prices at any time. The prices of the ordered products are the prices shown on the website on the date the order is placed.
  • The products are deemed to be the property of Sanatsalbaski.com until the prices of the ordered products are paid.
  • Sanatsal Baskı accepts only credit card (VISA, MASTERCARD) or bank transfer as a payment method. For payments made by credit card, the transactions are handled by the PayTR system. The Customer's bank details are encrypted.
  • The Customer information recorded by the Sanatsalbaski.com website constitutes the invoice.
  • When you make a payment at Sanatsalbaski.com, you enter PayTR's secure network and your bank details are encrypted with SSL technology.
  • When the Customer places an order from abroad, the Customer may face import tax when the order reaches the Customer's country. This and other customs duties are entirely the responsibility of the Customer. Sanatsalbaski.com has no authority on such matters. Import and customs duties vary from country to country, so information should be obtained from the relevant local authorities. Shipments sent abroad may be opened and inspected at customs.

The address the Customer gives as the shipping address at the moment the order is placed is the address to which the order will be shipped. This address may be different from your billing address. It is impossible to change the shipping address after the order has been placed. However, if you still face such a necessity, contact Sanatsalbaski.com.

Receipt of the Order

All Sanatsalbaski.com orders are packaged so as not to be damaged during shipping. It is the Customer's responsibility to check for damage when receiving the package.

The Customer opens the order in front of the courier and, after checking for damage and problems in front of the courier, may return it with the same courier if a problem is found. The Customer can contact a Sanatsalbaski.com customer representative regarding the problem. Provided the rules described above are followed, Sanatsalbaski.com takes back the damaged product and issues a new shipment to you. Otherwise, Sanatsalbaski.com has no responsibility for products damaged in transit.

Right of Return If Sanatsalbaski.com ships the wrong product, a technical problem occurs during production, or a visible problem originating from Sanatsalbaski.com arises, the Customer has the right to return the product within 14 days. In such a case, please contact our customer representative to discuss the return conditions. In the case of an incorrect shipment, Sanatsalbaski.com bears the cost of the new shipment.

However, for the situations listed below, the CUSTOMER has no right of return, even if the product/products have not been used/benefited from by the CUSTOMER:

  1. In situations arising from mistakes the CUSTOMER made while creating the order (incorrect sizing, wrong print type selection, wrong paper selection, wrong frame selection and the like), Sanatsalbaski.com does not accept returns or exchanges.
  2. Sanatsalbaski.com accepts no liability for pixelation, low resolution or low-quality digital image problems in the image the CUSTOMER used when creating the order, and in these situations does not accept returns or exchanges.
  3. Where exercise of the right of return is possible, the CUSTOMER is legally responsible for any change or deterioration that occurs if, within the withdrawal period, they do not use the goods in accordance with its operation, technical specifications and instructions for use. Accordingly, if there is a change or deterioration because the Product was not used in accordance with its technical specifications and operation up to the withdrawal date, the CUSTOMER may lose the right of return.
  4. If your order was shipped incorrectly, Sanatsalbaski.com will take your product back.

CUSTOMER REPRESENTATIVE AND YOUR QUESTIONS

For your questions and information requests, please contact our customer representative by email. We are happy to give information about our services and your orders.

FORCE MAJEURE

In cases of force majeure, Sanatsalbaski.com accepts no responsibility for delays and disruptions that arise.

Shipment Tracking & Delivery


Track Shipment Status
To check the shipping status of your order, please enter your tracking code in the field below and press the "where is my package" button...



(The tracking number will be sent to you by email once your order is handed over to the courier.)


DELIVERY SERVICES and DELIVERY TIMES

SB SANATSAL BASKI SAN. VE.TİC. LTD. uses different courier services to deliver its products. Please read the headings below for detailed information.

- The delivery times of your orders depend on the combination of products ordered. SB SANATSAL BASKI SAN. VE.TİC. LTD. ships products on weekdays only. Weekends are not included in delivery-time estimates.


- Average Production and Shipping Times for all products:

For printing works uploaded by the user:

For orders of 1-5 products: products are ready for shipping within 2-5 business days.

For orders of 6 or more products: contact SB SANATSAL BASKI SAN. VE.TİC. LTD. for the time needed to get the products ready for shipping.

- Average Delivery Transit Times - for Türkiye: 2-3 days after production

- Average Delivery Transit Times - for Continental Europe and Others: 3-7 days after production


Other Notes:

1. For addresses within Türkiye, our shipping fee is fixed for all purchases made from our website. Our international shipments are made with contracted courier companies. For deliveries outside Türkiye you can reach us by email, phone or the contact form.


2. Taxes vary from country to country. In general, border tax may need to be paid only for orders sent outside Türkiye. Our customers are responsible for all taxes that may need to be paid for our products. For tax legislation in countries outside Türkiye, consult the advisory bodies of those countries.


3. All orders are carefully packaged so they can be delivered without damage. Each work is wrapped in bubble wrap and placed in its cardboard box or cardboard tube.


4. Your orders produced with a backing are placed in reinforced cardboard boxes. A separate box is prepared for each order according to its size. To protect the work better, a protective layer is placed between the work and the cardboard box.


5. When you complete your order, you will be given a tracking number. If you did not receive a tracking number for your order, please contact us. In that case we will track your order for you.


6. Payments are made by credit card (Visa or Mastercard) or bank transfer.

- SB SANATSAL BASKI SAN. VE.TİC. LTD. also accepts payment by virtual card. With this card you can shop online without giving us your bank details. Please contact your bank to get information about this card.

- Every transaction you make through SB SANATSAL BASKI SAN. VE.TİC. LTD. goes through the PayTR payment system. Your bank details are encrypted (SSL technology, Secure Socket Layer) and do not travel on the internet. Your card and bank details such as your card number and expiry date are kept confidential from sanatsalbaski.com.



Sanatsalbaski.com takes great care to deliver your orders undamaged. If, despite all our efforts, the product that arrives at your door is damaged, you must follow the steps below:

1. Please open and inspect your package in front of the courier.

2. If you detect any damage, do not accept the package.

3. Give it back to the same courier so it can return to sanatsalbaski.com. You should not accept a damaged package.

4. A second shipment will be dispatched to your address on the next business day.

5. If the steps above are not followed after delivery of a damaged product, sanatsalbaski.com accepts no responsibility for those products.

6. For your other questions you can reach us at info@sanatsalbaski.com.

Returns & Cancellation


  1. RIGHT OF RETURN

If SB SANATSAL BASKI SAN. VE.TİC. LTD. ships the wrong product, a technical problem occurs during production, or a visible problem originating from SB SANATSAL BASKI SAN. VE.TİC. LTD. arises, the Customer has the right to return the product within 14 days. In such a case, please contact our customer representative to discuss the return conditions. In the case of an incorrect shipment, SB SANATSAL BASKI SAN. VE.TİC. LTD. bears the cost of the new shipment.

  1. SITUATIONS IN WHICH THE RIGHT OF RETURN DOES NOT APPLY

However, for the situations listed below, the CUSTOMER has no right of return, even if the product/products have not been used/benefited from by the CUSTOMER:

  1. In situations arising from mistakes the CUSTOMER made while creating the order (incorrect sizing, wrong print type selection, wrong paper selection, wrong frame selection and the like), SB SANATSAL BASKI SAN. VE.TİC. LTD. does not accept returns or exchanges.
  2. SB SANATSAL BASKI SAN. VE.TİC. LTD. accepts no liability for pixelation, low resolution or low-quality digital image problems in the image the CUSTOMER used when creating the order, and in these situations does not accept returns or exchanges.
  3. Where exercise of the right of return is possible, the CUSTOMER is legally responsible for any change or deterioration that occurs if, within the return period, they do not use the goods in accordance with its operation, technical specifications and instructions for use. Accordingly, if there is a change or deterioration because the Product was not used in accordance with its technical specifications and operation up to the return date, the CUSTOMER may lose the right of return.
  1. DELIVERY INFORMATION

SB SANATSAL BASKI SAN. VE.TİC. LTD. takes great care in the production of each order and carefully packages orders so they are not damaged during shipping.

  • It is the Customer's responsibility to check for damage when receiving the package.

Orders can be cancelled until 16:00 on the same business day. Cancellation can be done by phone at 0532 237 9610 or by sending your name, surname and order number to info@sanatsalbaski.com.

  1. EXCHANGE AND RETURN PROCEDURES
For product exchange/return, you must write your request on the form found on the second page of the e-invoice for the product and send it to our address given in the contact information. For a product exchange/return, the product received must be unused/undamaged. Together with the return request, the amount will be refunded to your credit card.

Our Customer Policy

SB SANATSAL BASKI SAN. VE.TİC. LTD. ("www.sanatsalbaski.com") includes everyone interested in its products and services in its ecosystem as a customer, and accepts their happiness as its most fundamental value. It knows and understands its customers and strives to offer the most appropriate service to meet their expectations.


It aims to produce uninterrupted solutions by keeping all communication channels open — phone, email, live chat, social media, face to face — both before and after an order. It approaches feedback received through all these channels fairly, objectively and impartially, and treats it as an opportunity to improve itself.


It attaches importance to the privacy of its customers' personal data and adheres to these principles in all its processes.

Membership Agreement


If you enter the www.sanatsalbaski.com website or mobile site of SB SANATSAL BASKI SAN. VE.TİC. LTD. ŞTİ, your use of any information on this website or mobile site means that you accept the following conditions.


SB SANATSAL BASKI SAN. VE.TİC. LTD. ŞTİ (SB Sanatsal Baskı) is not responsible for any direct or indirect damage that may arise from entering this website or using the mobile site, or from the use of the site or the information and other data, programs, etc. on the site, due to breach of the agreement (by the member or third parties), tort, or other reasons. SB Sanatsal Baskı accepts no responsibility for interruption of the transaction, error, omission or interruption resulting from such breach of the agreement, tort, negligence or other reasons.


SB Sanatsal Baskı reserves the right to change, reorganise and suspend the publication of every kind of service, product and terms of use present on this site and its extensions or on the mobile site, and the information offered on the site or mobile site, without prior notice. Changes take effect at the moment they are published on the site or mobile site. By using the site or mobile site, or by accessing the site or mobile site, these changes are also deemed to be accepted. These conditions also apply to the other web pages that are linked.


SB Sanatsal Baskı, pursuant to Law No. 6698 on the Protection of Personal Data and the relevant Regulation, has the right to process, store, use, transfer, delete and reach out to the user by letter, email, SMS, phone call and other means for communication, marketing, notification and other purposes, using the address, email address, fixed and mobile phone lines and other contact information specified by the user in the registration form on the site or mobile site or subsequently updated by the user. By accepting this agreement, the user acknowledges and declares that, unless there is a written notification to the contrary, SB Sanatsal Baskı may carry out the personal-data processing and communication activities specified above directed at them.


SB Sanatsal Baskı, despite taking all necessary measures pursuant to Law No. 6698 on the Protection of Personal Data and the relevant Regulation, accepts no responsibility for interruption of the transaction, error, omission, interruption, deletion, loss, delay of the transaction or communication, computer viruses, hacker attacks, faults occurring in telecommunication lines, communication errors, theft, destruction, or unauthorised access to, alteration of, or use of records, resulting from breach of the agreement by the member or third parties, tort, negligence or other reasons.


This website may contain links or references to other websites that are not under the control of SB Sanatsal Baskı. SB Sanatsal Baskı is not responsible for the content of these sites or the other links they contain.


SB Sanatsal Baskı is the owner or licensee of the general appearance and design of this website and mobile site and of all information, images, brands and trademarks on the website and mobile site, the www.sanatsalbaski.com domain name, logo, icon, demonstrative, written, electronic, graphic or machine-readable technical data, computer software, the applied sales system, business method and business model, and all materials ("Materials") and the intellectual and industrial property rights relating to them, and they are under legal protection within the framework of Laws No. 5846 and No. 6769. No Material on the website or mobile site may be modified, copied, reproduced, translated into another language, republished, uploaded to another computer, posted, transmitted, presented or distributed, including code and software, without prior permission and without citing the source. The whole or part of the website or mobile site may not be used on another website without permission. Actions to the contrary entail legal and criminal liability. All other rights of SB Sanatsal Baskı not expressly stated here are reserved.


SB Sanatsal Baskı reserves the right to update the content of this legal notice page at any time and advises its users to visit the legal notice page each time they enter the site or mobile site.

Use of Personal Data



Notice on the Protection of Personal Data

The basic information about the protection of personal data transferred to www.sanatsalbaski.com, belonging to SB SANATSAL BASKI SAN. VE.TİC. LTD. ŞTİ, is set out below.

Sanatsalbaski.com, in order to fulfil the disclosure obligation arising from Article 10 of Law No. 6698 on the Protection of Personal Data ("KVKK"), presents the following explanations to the attention of our customers and of third parties who use our website and/or mobile applications. Sanatsalbaski.com reserves the right to update this Explanation on the Protection of Personal Data at any time within the framework of changes that may be made to the legislation in force.


1) What is the legal basis for Sanatsalbaski.com's collection of personal data?

There are provisions in various laws regarding the use of our customers' personal data. First of all, the principles of the protection of personal data are set out by the KVKK. In addition, Law No. 6563 on the Regulation of Electronic Commerce also contains provisions on the protection of personal data. Through the provisions of the Turkish Penal Code No. 5237, criminal sanctions are also provided for the protection of personal data in certain cases.

On the other hand, data collection and use are required in order to fulfil our obligations arising from Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.


2) What methods does Sanatsalbaski.com use to collect personal data?

The data provided by our customers who make transactions through the www.sanatsalbaski.com website or mobile applications is processed by Sanatsalbaski.com in accordance with our customers' consent and the provisions of the legislation.

The www.sanatsalbaski.com website belonging to SB SANATSAL BASKI is a site that uses cookies. A cookie is a file, mostly consisting of letters and numbers, that is stored on the internet browser or hard disk of the device being used and allows that device to be identified.

www.sanatsalbaski.com, in order to serve its visitors better and within the framework of its legal obligation, will collect, process, share with third parties and securely store your browsing information, provided that it is not used outside the purposes and scope set out in this Explanation on the Protection of Personal Data.

www.sanatsalbaski.com stores the information it collects through log files, blank gif files and/or third-party sources in order to create a summary related to your preferences. www.sanatsalbaski.com may track your browsing information and/or your usage history on the site in order to make special promotions to you, offer promotions and marketing offers, improve the content of the website or mobile application for you and/or determine your preferences. www.sanatsalbaski.com may match the information collected from you on the site by different methods or at different times, such as information collected online and offline, and may use this information together with information obtained from other sources such as third parties.

The www.sanatsalbaski.com mobile application uses session cookies and persistent cookies. The session ID cookie expires when you close your browser. A persistent cookie remains on your hard disk for a long time. You can remove persistent cookies and reject both session cookies and persistent cookies by following the instructions given in your internet browser's "help" file or by visiting "www.allaboutcookies.org" or "www.youronlinechoices.eu". If you reject persistent cookies or session cookies, you can continue to use the website and the mobile application, but you may not be able to access all functions of the website and the mobile application, or your access may be limited.


3) How Are Website Cookies Used?

www.sanatsalbaski.com uses cookies to remember the choices you make and to personalise your use of the website/mobile application. This use includes cookies that record your password and keep your website/mobile application session continuously open, thereby saving you the trouble of entering a password more than once on each visit, and cookies that remember and recognise you on your later visits to the website/mobile application.

www.sanatsalbaski.com uses cookies to determine how you use the website/mobile application, including tracking where you connect to the website from, which content you view on the website/mobile application, and the duration of your visit.

Cookies on the www.sanatsalbaski.com website are used for advertising/promotional purposes to present content and advertisements that are more relevant to your interests and more suitable for you. In this way, when you use the website and mobile application, it offers you more suitable content, personalised campaigns and products, and does not present again content or offers that you have previously indicated you do not want.


4) How does the website use third-party cookies for advertising and retargeting?

The www.sanatsalbaski.com website may also use cookies to activate "advertising technology" in order to present you with advertisements it thinks may interest you when you visit search engines, the website, the mobile application and/or the websites on which the website advertises. Advertising technology uses information about your previous visits to the website/mobile application and to the websites/mobile applications on which the website advertises in order to present you with tailored advertisements. When presenting these advertisements, a unique third-party cookie may be placed in your browser so that the website can recognise you. You can remove persistent cookies and reject both session cookies and persistent cookies by following the instructions given in your internet browser's "help" file or by visiting "www.allaboutcookies.org" or "www.youronlinechoices.eu". If you reject persistent cookies or session cookies, you can continue to use the website and the mobile application, but you may not be able to access all functions of the website and the mobile application, or your access may be limited.


5) For what purposes does Sanatsalbaski.com use personal data?


Sanatsalbaski.com may record, store, update, disclose to third parties, transfer, classify and process your personal information in the cases and to the extent permitted by the legislation.

Your personal data is used for the following purposes:

  • To confirm the identity information of the person who makes/has made a transaction through the website/mobile applications,
  • To record the address and other necessary information for communication,
  • To contact our customers and make the necessary notifications regarding the terms, current status and updates of the contracts we have concluded under the relevant articles of the distance sales agreement and the Consumer Protection Law,
  • To draw up all records and documents that will form the basis of the transaction in electronic (internet/mobile, etc.) or paper form,
  • To fulfil the obligations undertaken under the contracts we have concluded under the relevant articles of the distance sales agreement and the Consumer Protection Law,
  • To be able to provide information to public officials on request and as required by legislation in matters relating to public security,
  • "Taking into account the areas of interest our customers have reported to us," to give our customers information about our products that our customers may be interested in and to convey campaigns,
  • To recognise our customers who shop from the website and/or mobile applications and use this in customer-base analysis, use it in various marketing and advertising activities, and, in this context, to conduct surveys electronically and/or physically through contracted organisations in order to ensure customer satisfaction,
  • To be able to make recommendations to our customers through our contracted institutions and solution partners and to inform our customers about our services,
  • To be able to evaluate customer complaints and suggestions regarding our services,
  • To fulfil our legal obligations and exercise our rights arising from the legislation in force,
  1. request information if it has been processed,
  2. learn the purpose of processing and whether it is used in accordance with its purpose,
  3. know the third parties to whom it has been transferred domestically / abroad,
  4. request its correction if it has been processed incompletely / incorrectly,
  5. request its deletion / destruction within the framework of the conditions set out in Article 7 of the KVKK,
  6. request that the operations carried out under items (d) and (e) above be notified to the third parties to whom it has been transferred,
  7. object to a result that arises against you due to analysis exclusively by automated systems,
  8. request that the damage be remedied if you suffer damage due to processing contrary to the KVKK.

6) How can I be informed of legislative changes regarding personal data?


The rights you have under the KVKK are the obligations of Sanatsalbaski.com. We would like to inform you that we process your personal data with this awareness and to the extent required by the legislation, that in the event of legal changes we will update this information on our page in accordance with the new legislation, and that you can always easily follow the updates made through this page.


7) How can I be sure that the data is kept current and accurate?


Pursuant to Article 4 of the KVKK, Sanatsalbaski.com has an obligation to keep your personal data accurate and current. In this context, in order for Sanatsalbaski.com to fulfil its obligations arising from the legislation in force, our customers must share accurate and current data with Sanatsalbaski.com. If your data changes in any way, we kindly ask you to contact us through the communication channels specified below and update your data.


8) Would you like to ask Sanatsalbaski.com a question about your personal data?


As a data subject, you can submit your requests regarding your rights under the KVKK to us with the SB SANATSAL BASKI SAN. VE.TİC. LTD. ŞTİ. Application Form. If you submit your requests regarding your rights to Sanatsalbaski.com as personal data subjects, Sanatsalbaski.com will conclude your request free of charge within 30 (thirty) days at the latest. However, if a fee is provided for by the Personal Data Protection Board, the fee in the tariff determined by Sanatsalbaski.com may be charged.


Submit your applications;

  1. by filling in the form at www.sanatsalbaski.com dosya/sanatsalbaski_KVKK_Basvuru_Formu.pdf and delivering a wet-signed copy in person or by notary to the address "Halil Rıfat Paşa Mah. Yüzer Havuz Sok. Perpa Tic. Merkezi 1B Blok NO:86 Şişli / İSTANBUL"
  2. by filling in the form at www.sanatsalbaski.com/ dosya/sanatsalbaski_KVKK_Basvuru_Formu.pdf, signing it with your "secure electronic signature" under Electronic Signature Law No. 5070, and then sending the securely electronically signed form to sbsanatsal@hs01.kep.tr by registered electronic mail

In the application containing your explanations regarding the right you request to use in order to exercise the rights you have as a personal data subject and that are specified above; the matter you request must be clear and understandable, the subject you request must concern you personally, or if you are acting on behalf of someone else, you must submit your special power of attorney notarised on this matter.


In your applications, the presence of the elements of name-surname, signature, T.C. identity number, residential or workplace address, email address, phone and fax number, and the subject of the request is mandatory pursuant to the "Communiqué on the Procedures and Principles of Application to the Data Controller". Applications that do not contain these elements will be rejected by SB SANATSAL BASKI.


SB SANATSAL BASKI reserves the right at all times to make changes to this notice for reasons arising from the Law, secondary regulations and Board decisions. Changes to be made to the notice and the current text will take effect immediately as of the date they are notified to you.